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Share 1123 Budapest Nagyenyed utca 8-14, Pest Back Customer Support Intern - Portuguese speaker Reference number WHC022293

Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join EATON and help us provide energy-efficient solutions that make a real impact. We make what matters work.

Tasks

As a Customer Support Representative your primary function is to provide commercial support for portfolio of customers type of project business. Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.

Handles inquiries via email from customers and/or internal parties.
Order management: order entry, price checking, order clearing compliant with Eaton's policies
Complaint handling
Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfil external customer project
Handles a variety of pre-sales or post-sales service functions.
Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships

What we offer: